About Us
Old Cleveland Road Clinic has stood the test of time as one of the original General Practices catering to the suburbs of South east Brisbane. We opened our doors in 1982 and have cemented our name as specialists in caring for family health.
Our General Practitioners work hard to provide preventative health care to enable our patients to live a well and healthy life. When illness does strike, we strive to offer you the best evidence-based treatment to help you manage your condition.
Old Cleveland Road Clinic is supported by staff who believe in looking after the patients as they would expect their families to be looked after.
Finding Us
Old Cleveland Road Clinic is conveniently located within the medical hub at 805 Old Cleveland Rd, Carina QLD 4152
Practice Hours
Patient Care and Feedback
Patient care is at the forefront of everything we do at our clinic. If you have any feedback for us please email us directly at reception@oldclevelandroadclinic.com.au. All feedback, positive or negative, is taken very seriously and acted upon. We always love to hear from our patients and appreciate their valuable input and comments!
Appointments
If you would like to schedule an appointment, please contact us on (07) 3398 8800 or you can make a quick and easy appointment through our website by clicking the "Book Now" tab.
A standard appointment is 15 minutes and includes the discussion of 1-2 simple issues. If you think you might need a longer appointment, speak with a member of our reception team before you book your appointment. Telehealth appointments are also available and can be booked via phone or via the "Book Now" tab. You can learn more by visiting our fees page.
We will always do our best to book you with your preferred doctor at your preferred time. Please advise us if you have a preferred doctor at the time of booking.
Appointments are held aside for urgent consultations. We are always happy to accommodate walk-ins where possible.
Please be aware that emergencies will be given priority. Should this occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Your Personal Information
All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.
Our Team
We are committed to ensuring that you receive the very best care possible.
Our nurses work under the direction of the doctors and will assist in providing comprehensive, coordinated healthcare services.
Home Visits
Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.
Waiting Times
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.
After Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Cancellations
At Old Cleveland Road Clinic we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. Missed appointments may deprive another patient of an appointment.
A fee of $50.00 is charged for missed appointments, or appointments cancelled within 2 hours of the scheduled time.
Electronic Communicatons
Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. Bookings can only be made online or via telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Transfer of Health Records
Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents. For an electronic transfer there is no fee, however, if the records cannot be transferred electronically then an administrative fee applies. You will be advised of this fee before processing the request.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.